Medical Office Assistant

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Medical Office Assistant

Market Range:

MR11

Approved Date:

8/27/2025 1:35:14 PM

FLSA:

Non-Exempt

EEO Code:

PARAPROFESSIONALS

Career Level:

C1

Career Level Description:

Core Services Level 1

Job Code:

100871

Job Family:

HS - Health Services

Sub Family:

LABSV - Laboratory Services

Primary Purpose

The WIC Medical Office Assistant position's primary purpose is to obtain and document clients' required anthropometric and biochemical health information for nutritionists' use in providing patient care and nutrition services for WIC Program participants.

•

Uses standardized weighing and measuring instruments and procedures to weigh and measure all current WIC participants, applicants, and applicable parents for in person visits per WIC Program guidelines.

1

15%

•

Searches multiple electronic health record systems for measures and test results prior to remote WIC visits. Checks for measures sent by health providers or clients through MyNCWIC Portal, WIC group email and Measures fax and responds to clients communication method for clarification.

2

25%

•

Uses approved analyzers and standardized procedures to perform the required Hemoglobin Blood test for anemia and Blood Lead per WIC Program guidelines.

3

20%

•

Enters obtained measures and tests results in the electronic WIC Medical record and plots on growth charts as needed.

4

20%

•

Cleans and sanitizes the WIC Lab, equipment, and other spaces as needed. Alerts supervisors to any malfunctioning lab equipment. Complete necessary daily lab reports and cleaning logs.

5

10%

•

Documents and maintains supplies for the WIC Lab work stations.  Documents and maintains adequate inventory of supplies by coordinating supply needs with co-workers.

6

5%

•

Works close with other WIC program staff to ensure clients are seen in a timely manner and provides information to other staff as needed for the care of the family; Answer incoming calls and inquiries regarding lab result; Assist with special projects and duties as requested.

7

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C1

Career Level Description:

Core Services Level 1

•

Works to deliver day-to-day objectives with some impact on achievement of the Work Group results.

•

Work follows defined standard procedures and consists of tasks that are routine.

•

Work is closely supervised.

•

Responsible for checking data and information when minor changes may be required based on review.

•

Follows a well-established and familiar set of activities and/or processes to derive a solution.

•

Communicates within and outside the immediate team to obtain and provide basic information.

•

N/A – Jobs at this level are focused on self-development.

•

Requires limited job knowledge of systems and procedures. Follows basic work routines and standards.

Qualifications

•

High School Diploma or GED

•

One year of experience working with children & infants in a fast-paced environment

•

Equivalent education and experience are accepted

•

6 Months

Six months to one year experience in/as: CNA/CMA/LPN/HS preferred not required

And

•

Basic Spanish language skills

And

•

Basic knowledge in use of Microsoft Excel.

And

•

Previous experience working in a fast paced environment. 

•

Ability to work comfortably with pregnant women, new mothers, infant, children and caregivers

•

Desires to work with the public

•

Excellent customer service skills

•

Excellent interpersonal skills, both oral and written communication

•

Values diversity

•

Basic knowledge of and ability to use of Microsoft Excel and electronic medical record systems

•

Ability to work in a fast paced work environment and long shifts

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Organization

Decision Making

Communication

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X