Behavioral Health Case Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Behavioral Health Case Manager

Market Range:

MR15

Approved Date:

10/8/2024 11:31:43 AM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

C4

Career Level Description:

Core Services Level 4

Job Code:

100879

Job Family:

SS - Social Services

Sub Family:

ECOSV - Economic Services

Primary Purpose

Behavioral Health Case Manager provides comprehensive and complex case management for the Local Reentry Council. The Case manager serves justice involved participants by coordinating services which includes substance use disorder treatment, mental health treatment, basic needs, transportation, child and family issues, life skills, employment, and housing assistance. Coordinates services with facility partners to establish a continuity of care and assists clients with behavioral health system navigation. Performs assessments to determine eligibility and completion of intake interviews on new participants, completes performance required documentation, advocates for needed services, and works closely with the multi-disciplinary team to assist in decision making. 

•

Provides case management and other trauma-informed practices for a caseload of at least 25 high risks/high need participants, encourages participant progress, addresses concerns, utilizes problem-solving skills, and provides crisis intervention. Assists clients with systems navigation (social services, behavioral health, etc.), and identifying and connecting them with community resources.

1

60%

•

Maintains accurate participant records and progress notes in database system and compiles data when requested. Documents case notes, referral follow-up, and other contact documentation into case management, tracking database or other electronic systems

2

20%

•

Participates as a member of the multidisciplinary team and serves as the primary subject matter contact for reentry team, communicates participant concerns and information with staff and team members frequently.

3

20%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in Reentry team meetings, CAWD staff meetings, and others as required.

•

Represents the LRC in community meetings related to behavioral health, including the Crisis Response Team, Criminal Justice/Behavioral Health Committee, and others.

•

Completes both optional and required training, including county, state, NCWorks, program, and facility.

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Maintains open communication with agencies responsible for supervising active participants, including community corrections.

•

Assists with phone and office coverage for reentry team.

•

Performs other duties as required.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C4

Career Level Description:

Core Services Level 4

•

Works to complete tasks and achieve operational targets that impact the performance of the Work Group.

•

May require leading, delegating, and reviewing the work of other employees.

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Responsible for making adjustments or recommending enhancements to systems or processes to solve problems or improve effectiveness of the Work Group.

•

Expected to independently propose solutions to problems for supervisor or manager review.

•

Communicates within and outside Work Group to obtain or provide information for matters of moderate importance.  Explains practices and policies to reach agreement.

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May act as a team lead and assistant to the supervisor/manager. May delegate tasks to other team members and be responsible for the review of work product.

•

Does not have formal management responsibilities (e.g., performance management, disciplining, etc.), but may provide input to leadership in Work Group.

•

Requires advanced knowledge within a specific discipline typically gained through extensive work experience, technical training, and/or advanced education.

Qualifications

•

Bachelor’s degree in Social Work, Criminal Justice, Human Services, or related field 

•

Two years of experience providing effective intervention strategies and case management to individuals with substance use disorders and/or psychiatric disorders; connecting clients to community agencies and resources including housing, transportation and other basic needs; and navigating behavioral health and mental health care systems

•

Equivalent education and experience are accepted

•

Master's Degree

Social Work

•

3 Years

Experience providing case management with individuals with substance use disorders and/or psychiatric disorders and effective intervention techniques. 

•

1 Year

Experience connecting clients to community agencies and resources including childcare, housing, and basic needs.

•

1 Year

Experience navigating behavioral health care system.

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Knowledge of best practices models for treatment of substance use disorders, behavioral health, and/or reentry programming; person centered/goal-oriented planning, motivational interviewing, and problem-solving techniques. This includes risk and needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Interact and communicate effectively both oral and written information with individuals or groups at all levels of the organization with tact and diplomacy to ensure they understand the message

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Ability to utilize office equipment and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, Client Management Software, and electronic document management system).

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Knowledge of criminogenic risk factors and behavioral health disorders related to substance use and mental health.

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Ability to calmly deal with individuals in difficult and complex situations to achieve resolution.

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Understand core elements of case management including assessment, planning, service implementation, follow-up, and monitoring.

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Ability to develop and maintain strong relationships with clients, representatives, and other agencies by listening and understanding and responding to identified needs.

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Excellent organizational skills and ability to maximize the use of time so that the many diverse tasks associated with the position can be completed accurately, completely, and timely.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Organization

Decision Making

Communication

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X