EMS Instructor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

EMS Instructor

Market Range:

EM13A

Approved Date:

1/26/2022 3:48:22 PM

FLSA:

Non-Exempt

EEO Code:

TECHNICIANS

Career Level:

C4

Career Level Description:

Core Services Level 4

Job Code:

100886

Job Family:

Health Services

Sub Family:

Emergency Medical Training

Primary Purpose

Provides varied and relevant instruction designed to meet the educational needs of students and employees in accordance with the National Standard Curricula, North Carolina Office of EMS, and the EMS Department's policies and procedures. Provides support for training, continuing education and re-credentialing for all providers within the Wake County EMS System. Supports training and education including providing direct delivery of education through traditional and non-traditional methods, evaluating program effectiveness, maintaining accurate records, analyzing data and research, and assisting the Training Chiefs. Interacts and communicates, in both verbal and written form, with individuals and groups of individuals (internal and external partners, subordinates, supervisors, and citizens) from all education levels, cultural backgrounds, belief structures, and states of health.

•

Delivers didactic and/or clinical instruction as assigned by the Lead Training Chief or Deputy Director.

1

50%

•

Selects learning experiences that facilitate the student/employee attainment of course student learning outcomes.

2

10%

•

Uses formative and summative assessment techniques to improve learning and teaching.

3

10%

•

Uses course materials such as eWake Talent, Microsoft Office, Microsoft Teams, and internet applications effectively.

4

5%

•

Maintains accurate records of student and employee work and attendance.

5

5%

•

Maintains a safe and orderly learning environment.

6

5%

•

Grades and returns student and employee work in a timely manner.

7

5%

•

Counsels students and employees regarding their grades and progress in the course.

8

5%

•

Attends professional development opportunities. 

9

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C4

Career Level Description:

Core Services Level 4

•

Works to complete tasks and achieve operational targets that impact the performance of the Work Group.

•

May require leading, delegating, and reviewing the work of other employees.

•

Responsible for making adjustments or recommending enhancements to systems or processes to solve problems or improve effectiveness of the Work Group.

•

Expected to independently propose solutions to problems for supervisor or manager review.

•

Communicates within and outside Work Group to obtain or provide information for matters of moderate importance.  Explains practices and policies to reach agreement.

•

May act as a team lead and assistant to the supervisor/manager. May delegate tasks to other team members and be responsible for the review of work product.

•

Does not have formal management responsibilities (e.g., performance management, disciplining, etc.), but may provide input to leadership in Work Group.

•

Requires advanced knowledge within a specific discipline typically gained through extensive work experience, technical training, and/or advanced education.

Qualifications

•

Associate's degree

•

•

Certification as a North Carolina Emergency Medical Technician Paramedic.

•

NC Office of EMS (NCOEMS) Level 1 Instructor Credential or the ability to obtain within six months of hire.

•

EMS Instructor Methodology or National Association of EMS Educators Level 1 Course or be able to obtain within six months

•

Valid Driver’s License and “safe” driving record.

•

Equivalent education and experience are accepted

•

1 Year

Instructing emergency medical services

•

Ability to select and use training and instructional methods and procedures appropriate for the situation when learning or teaching new subjects. 

•

Effective writing and editing capabilities, including the ability to create PowerPoint and e-learning presentations.

•

Ability to demonstrate excellence in critical thinking, communication and conflict resolution.

•

Ability to demonstrate good interpersonal skills with all whom they interact. 

•

Ability to demonstrate a commitment to internal and external customer service and excellence during all communications.

•

Ability to effectively send, receive and respond to requests while maintaining a high level of confidentiality.

•

Excellent attention to detail, project and time management skills and the ability to manage multiple priorities. 

•

Ability to maintain knowledge of Wake County EMS System treatment protocols and procedures, and Wake County EMS operating guidelines. Ability to remain familiar with emergency and prehospital medical care.

•

Ability to talk to others including varied cultures, backgrounds and education levels to convey information effectively.

•

Excellent professional presentation skills.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Project or Program Management

Structures and directs others’ work on projects or programs.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X