Director of EMS

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Director of EMS

Market Range:

MR26

Approved Date:

3/8/2024 7:42:54 AM

FLSA:

Exempt

EEO Code:

OFFICIALS AND ADMINISTRATORS

Career Level:

L1

Career Level Description:

Leadership Level 1

Job Code:

100883

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Under the direction of the Chief Medical Officer, directs the business planning, leadership, and oversight of operations of the Emergency Medical Services (EMS) Department. Ensures the Department's mission, vision, strategic plans and goals are adhering to Wake County policies and procedures.  Implements strategies that address the needs of the community while maintaining a high-quality of EMS service delivery.

•

Provides leadership and directs preparation of the annual operating and capital budgets overseeing adherence to budget guidelines and controlling operations according to approved budgets.

1

15%

•

Organizes, develops, and provides direction to management personnel, maintaining an effective workforce.

2

15%

•

Establishes and evaluates short- and long-range goals and objectives, ensuring operational effectiveness of services.

3

15%

•

Directs the preparation of department proposals for generating and increasing revenues, establishing appropriate inventory control measures, and preparing and implementing public relation efforts and marketing campaigns.

4

15%

•

Develops partnerships with outside public and private organizations accessing resources and improving the efficiency of service delivery.

5

10%

•

Represents the department and provides written and oral presentations to Commissioners, the media, regulatory bodies, and other stakeholders

7

5%

•

Provides updates to Wake County Executive Leadership on status of and deviations from planned programs.

8

5%

•

Develops, makes recommendations, and provides updates to County Manager on improvements and revisions in policies, procedures, operations, and programs, assuring maximum quality and effectiveness in the delivery of services.

6

10%

•

Ensures compliance with governmental rules and regulations.

9

5%

•

Prepares departmental working papers, activity reports, and fiscal documents.

10

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

L1

Career Level Description:

Leadership Level 1

•

Head of a Department.

•

Creates overall operational plans for Department.  Results  impact overall County goals.

•

Responsible for improving upon parts of an entire process or system, leveraging personal past experiences as well as extensive information gathering.

•

Commits resources to pursue innovative solutions and champions innovative projects.

•

Communicates with parties within and outside of own job function, and typically has responsibilities for communicating with parties external to the organization, which may include elected officials, leadership peers, customers or vendors.

•

May negotiate and compromise to influence internal and external parties to accept concepts, practices and approaches of the Department.

•

Achieves results through multiple teams of Divisions.

•

Ensures appropriate selection, organization, and leadership of Division/Function; coaches and develops Division leaders.

•

Requires advanced general management and leadership capability to lead Division teams. Typically has broader practical experience across multiple disciplines within the County.

Qualifications

•

Bachelor's degree in Emergency Medical Services or related field

•

Eight years of experience in Emergency Medical Services including at least four years of supervisory experience

•

Valid Driver's License and "safe" driving record

•

Eligible for a NC Paramedic certification and have the ability to achieve Wake County release to practice at the paramedic level

•

Equivalent education and experience are accepted

•

Master's Degree

EMS, Health Administration, or other relevant area

•

10 Years

In a public safety or related healthcare leadership role

•

Ability to analyze situations, navigate ambiguity, and offer informed recommendations and guidance to resolve problems.

•

Knowledge of the principles and practices of Emergency Medical Services systems and public administration

•

Must have strong interpersonal, communication and leadership skills 

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor.

•

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

•

Strong organizational skills to manage multiple projects, issues and priorities. 

•

Strong public speaking skills 

•

Knowledge of state and federal laws and regulations applicable to the area of employment.

•

Ability to work independently and collaborate as a team

•

Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X