Associate Medical Director for EMS

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Associate Medical Director for EMS

Market Range:

HS24

Approved Date:

8/26/2022 1:54:08 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M4

Career Level Description:

Management Level 4

Job Code:

100884

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Under general direction of the Wake County Chief Medical Officer, performs duties in the management of the Medical Oversight functions for clinical care in the Wake County EMS System, as delineated in 10A NCAC 13P .0400. Directs functions of operational, clinical and quality initiatives that support the provision of consistent clinical performance and practice standards across the Wake County EMS System. Participates as a member of the EMS senior leadership team. Ensures implementation of, and facilitates, the analysis of quality assurance and quality improvement programs. Supports EMS System education programs and provider credentialing functions ensuring the collaboration and coordination of all stakeholders in these programs.

•

Functions as a member of the EMS senior leadership team managing the Office of Medical Affairs including providing direct supervision to staff members, projects and programs.

1

30%

•

Manages the EMS System performance improvement program to ensure compliance with protocols, standards of care, EMS clinician proficiency, appropriate patient management, effectiveness of treatments and protocols, evaluation for positive patient outcomes and other elements or components of the EMS system that occur from the initiation of a 9-1-1 telephone call through delivery of a patient to an emergency department or approved alternative disposition.

2

20%

•

Provides on-line and off-line medical direction for the EMS System. Provides medical treatment supervision of personnel by randomly responding to EMS calls and observing the approach, demeanor, relationships, and medical treatment provided to the patient and others by all responding personnel including fire, law enforcement, rescue, other persons functioning as "first responders" and EMS personnel.

3

10%

•

Participates in development, revision and implementation of EMS System Protocols in conjunction with the Wake County EMS System Peer Review Committee.

4

10%

•

Leads special clinical innovation projects and ensures the appropriate coordination and collaboration across EMS System stakeholders.

5

5%

•

Participates in development and delivery of educational programs for the EMS System and community partners.

6

5%

•

Serves as a representative of the EMS System with Wake County's medical community through attendance at hospital meetings and other conferences, meetings and seminars. 

7

5%

•

Supports and participates in EMS system-wide scientific research projects.

8

5%

•

Collaborates with EMS logistics and Supply Chain on formulary and cost-effective supply opportunities.

9

5%

•

Serves as a physician resource for Wake County Government and the Wake County EMS System.

10

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Staff the Wake County Emergency Operations Center in times of need

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M4

Career Level Description:

Management Level 4

•

Directs a Division.

•

Creates the short-term strategy for the Division or Function and creates operational plans for Division that align with Department plan.  Actions have direct impact on results of the Department.

•

Responsible for Budget planning and justification.

•

Responsible for making significant improvements of processes, systems or standards to enhance performance of Division or multiple divisions.

•

Oversees employees who pioneer unique ideas or generate new, viable solutions to make improvements or respond to issues.

•

Communicates within and outside the Division(s).

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through teams of managers.  May be responsible for creating workforce and staffing plans for job area to ensure availability of employees and resources.

•

Has hiring, firing, promotion and reward authority for direct reports.

•

Requires broad management and leadership knowledge to lead multiple Work Groups. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO)

•

Experience as an EMS Physician Associate Medical Director (or equivalent) in a complex EMS System or regional EMS system

•

Licensed (or eligible to be licensed) by the North Carolina Medical Board

•

Board Eligible or Board Certified in EMS (ABEM)

•

Equivalent education and experience are NOT accepted

•

1 Year

Experience in performance improvement in an medium to large EMS system

Or

•

1 Year

Experience serving as an Associate Medical Director in a medium to large EMS system

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Quality Assurance

Produces results or provides service that meets or exceeds organizational standards. May audit the work of others to ensure quality standards are met.

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X