Senior Deputy Director of Health & Human Services

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Senior Deputy Director of Health & Human Services

Market Range:

MR24

Approved Date:

3/4/2024 6:48:43 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M5

Career Level Description:

Management Level 5

Job Code:

100906

Job Family:

General Management

Sub Family:

Human Services Management

Primary Purpose

Serves as the "right hand" to the Health and Human Services Director (HHS). Provides consultative services to the HHS Director to ensure awareness of Federal and State legislative, policy changes and its potential impact. Oversees administrative activities, primarily with financial administration, contract management, procurement, operations and information technology (IT). Coordinates procurement, budgeting, fiscal management, federal reporting, and day to day functions.  operations. 

•

Legislation, Policy, Strategic Direction and Integration:  Tracks Federal and State legislative developments that have potential impacts on Public Health (PH) and Social Services; ensures Health and Human Services (HHS) Director is informed of horizon issues that may impact PH and Social Services; provides the research, impact analysis, evaluation and recommendations concerning the legislation, regulations and program objectives. Oversees coordination and tracking of all legislation assisting Wake County in legislative matters relevant to HHS legislation. Partners with PH and Social Services to support their work in meeting the State MOU standards and PH accreditation measures with the legislative changes, as per consultation with HHS Director. Partners with State and National Leaders to keep abreast of horizon issues in PH and Social Services that impact HHS. This includes: Participation in the National Association of County Human Services Administrators (NACHSA); monthly NCACDSS Meetings; 100 County Call Meetings; and State PH Meetings.  Provides regular updates on meeting outcomes to HHS Senior Leadership. 

1

25%

•

Financial/Business Management Lead/Contract Management: Collaborates to develop budget (with HHS Director and Department Budget Officer). Monitors budget and all fiscal reconciliation. Stays informed about funding sources including Medicaid, Third Party and grants. Identifies ways to maximize budget and funding. Identifies economies of scale. Addresses budget proactively vs. reactively.  Tracks procurement related to all HHS initiatives.  Develops and revises fiscal policies and procedures.  Acts as primary HHS point of contact with the Finance Division. Oversees contract/vendor process for all HHS projects and programs. Ensures vendor compliance with contracts.

2

20%

•

Document Management and Reporting Operations:  Oversees the accurate compilation and timely submission of audit reports, federal and state reporting.

3

15%

•

Leadership:  In coordination with the HHS Director, effectively collaborates with Performance & Change Management Director, Business Analytics Manager and others regarding strategic direction of the HHS portfolio to optimize organizational strategy, innovation and capacity of staff and other resources.

4

10%

•

Training/CQI:  Manages and oversees the Health & Human Services training unit in the planning, design, and implementation of training across all divisions with HHS. Reviews the process and program evaluations through data collection, analysis, audits and reporting.  Oversees the development, monitoring and presentation of internal quality measures and initiatives.

5

10%

•

Operations Management:  Oversees  operations and facilities management by providing guidance to Deputy Director of Operations. Coordinates portfolio activities in the department including implementation of changes to processes or procedures as it relates to operations and facilities master plan. 

6

10%

•

Information Technology: Oversees all technology operations for HHS and evaluates them according to established goals. Assists in devising and establishing IT processes and systems to support the implementation of strategies set. Analyzes the business requirements of all divisions to determine their technology needs.

7

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M5

Career Level Description:

Management Level 5

•

Directs multiple Divisions within a Department and/or manages a complex business oversight program with significant County-wide impact. Creates strategies for Divisions and has significant influence on overall Department budget.

•

Responsible for identifying and directing implementation of changes to processes, systems or standards to enhance improvement of Department(s).

•

Communicates within and outside the Department(s). Has significant influence with regard to the County or Department's practices and approaches.

•

Achieves goals through Division heads and/or Directors in areas of responsibility. Serves as an extension of the Department Head by holding other teams accountable for delivery.

•

Creates staffing plans for Department. Has hiring, firing, promotion and reward authority for direct reports.

•

Requires advanced management and leadership knowledge to oversee diverse programs. Has master-level knowledge and skills within a specific technical or professional discipline with strong understanding of other areas within the Department or across the County.

Qualifications

•

Bachelor's degree in Human Services, Health or related field

•

Seven years of experience in public sector management in a healthcare or social services setting including at least three years of supervisory experience

•

Equivalent education and experience are accepted

•

Master's Degree

Human Services, or a related field

•

  Experience managing projects and teams

And

•

  Experience in legislative process

•

Considerable fiscal management and contract management experience.

•

Ability to research, evaluate and ensure compliance with state and federal guidelines relating to procurement, programs,

funding sources, contract management, fiscal and human resources activities.

•

Ability to create and analyze financial reports and spreadsheets.

•

Ability to manage, coordinate and prioritize multiple activities concurrently and to adjust quickly to changing priorities.

•

Ability to effectively oversee activities of teams and staff, and to establish and implement strategies to meet unit performance goals and improve operational processes.

•

Ability to communicate effectively, orally and in writing, with internal and external business partners, business owners, senior

management and staff.

•

Ability to exercise independent judgment and make decisions regarding daily operations with little to no supervision.

•

Strong collaboration, leadership, and negotiation skills.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X