EMS Recruitment Coordinator

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Job Information

Title:

EMS Recruitment Coordinator

Market Range:

EM13A

Approved Date:

9/6/2022 4:45:57 PM

FLSA:

Non-Exempt

EEO Code:

TECHNICIANS

Career Level:

C4

Career Level Description:

Core Services Level 4

Job Code:

100930

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Ensure that the residents of and visitors to Wake County receive the highest quality emergency medical services by recruiting the highest quality field staff through innovative programs and marketing. Develop the future EMS department workforce through community outreach focused on recruitment and pathway development for residents who are interested in a public service career in EMS.

•

Manage the department's recruitment efforts through the development of recruitment and advertising campaigns; coordinating recruitment focused outreach to community colleges, high schools, military facilities/organizations, job fairs, etc; communicate through written an verbal pathways with applicants, potential applicants, and new hires; develop and maintain relationships with internal and external stakeholders with a focus on recruitment; create and develop new strategies to increase recruitment and the prospective paramedic workforce; create digital and print advertisements; develop recruitment media such as videos; provide input into the hiring and onboarding process as it relates to recruitment process and applicant barriers; act as a liaison to other agencies; develop and present information in both community forums as well as educational settings.

1

40%

•

Manage the department's continuous hiring process for field positions to include develop/create, maintain, and regularly post field positions through the county's recruitment portal; communicate with applicants through both written and verbal pathways; coordinate monthly assessment processes (including, but not limited to: develop the schedule coordinating with other departmental activities, schedule applicants and panelists, confirm panelists are eligible to assist with assessment/interview processes, maintain rosters and scores; rank applicants based on criteria,); make salary offer recommendations; complete employee onboarding; provide direction in both written and verbal form to applicants; develop and maintain reports related to field staff recruitment.

2

40%

•

Coordinate management of the department's three apprenticeship programs to include collaboration with EMS Professional Development, Wake County Public Schools, and community colleges; completing, maintaining, and updating apprenticeship program paperwork/documentation to meet federal, state, and local guidelines/requirements; attend and speak at apprenticeship recruitment opportunities; act as an advisor for apprentices; advocate for the program in both internal and external meetings; collect, analyze, and report on program specific data.

3

10%

•

Collaborate with the EMS Assistant Chief of Community Outreach to ensure alignment of public facing image and leverage community outreach opportunities for recruitment. Participate in meetings.

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C4

Career Level Description:

Core Services Level 4

•

Works to complete tasks and achieve operational targets that impact the performance of the Work Group.

•

May require leading, delegating, and reviewing the work of other employees.

•

Responsible for making adjustments or recommending enhancements to systems or processes to solve problems or improve effectiveness of the Work Group.

•

Expected to independently propose solutions to problems for supervisor or manager review.

•

Communicates within and outside Work Group to obtain or provide information for matters of moderate importance.  Explains practices and policies to reach agreement.

•

May act as a team lead and assistant to the supervisor/manager. May delegate tasks to other team members and be responsible for the review of work product.

•

Does not have formal management responsibilities (e.g., performance management, disciplining, etc.), but may provide input to leadership in Work Group.

•

Requires advanced knowledge within a specific discipline typically gained through extensive work experience, technical training, and/or advanced education.

Qualifications

•

Associate's degree in EMS, Human Resources, Marketing, or other related field

•

Three (3) years of EMS field experience in a medium to large EMS system

•

North Carolina Driver's License

•

Equivalent education and experience are accepted

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Caring

Demonstrates responsibility for the image and effectiveness of the organization.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X