EMS Special Event and Operations Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

EMS Special Event and Operations Manager

Market Range:

EM15

Approved Date:

9/12/2022 1:00:36 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100931

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Ensure the residents of and visitors to Wake County receive prompt, compassionate, clinically excellent emergency medical care and preventative services in a highly reliable, efficient, and professional manner with a specific focus on the special events and special operations teams of the EMS system.

•

Manages the the EMS System special event response to include administrative oversight, establishing priorities, assessing available resources vs needs, representing the EMS system and negotiating on the EMS System's behalf, developing plans, assisting with budget development specific to special events and special operations; coordination with both external and internal partners, vendors, and customers; performs on scene command functions for large scale special events.

1

40%

•

Under minimal supervision manages the special operations teams of the EMS System to include assessing teams' status and immediate needs; controlling and directing unit and personnel deployment; collecting and interpreting data to drive decision making; communicating with partners and stakeholders, and escalating needs beyond their direct control.

2

20%

•

Develops relationships/partnerships to facilitates smooth operations. Acts as a liaison for EMS with other community members.

3

15%

•

Supervises employees through direct and indirect methods. Coaches and mentors employees to develop both indivdiuals and the collective desired workforce. Evaluates and disciplines employees to achieve expected performance and established strategic initiatives

4

10%

•

Communicates with a variety of groups and individuals in both written and oral form. Prepares and presents basic level reports; Presents information to educate, promote, and inform about the EMS System and programs.

5

10%

•

Responds to emergencies including field emergency response as a primary care provider, as a command member, and to observe system/provider performance. Respond to major events either in the field or as a member of the emergency operations center.

6

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Staff the Emergency Operations Center as directed

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Associate’s degree in Emergency Medical Services

•

Five years of experience in the Wake County EMS System, including two years of supervisory experience

•

North Carolina Paramedic certification

•

Valid Driver’s License and “safe” driving record

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Emergency Medical Services or equivalent

•

Knowledge of relevant equipment, policies, procedures, and strategies to implement an effective emergency medical services system.

•

Ability to monitor/assess performance of yourself, other individuals, or organizations to make improvements or take corrective action.

•

Ability to demonstrate excellence in critical thinking, communications and conflict resolution.

•

Strong telephone, organizational, oral, and written communication skills.

•

Strong commitment to customer service and teamwork.

•

Proficiency in Microsoft Office (Word, Excel, Outlook).

•

Knowledge of major components of an emergency medical system.

•

Knowledge of techniques and the ability to mentor and coach employees.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Caring

Demonstrates responsibility for the image and effectiveness of the organization.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X