Child Welfare Residential Case Aide Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Child Welfare Residential Case Aide Supervisor

Market Range:

MR16

Approved Date:

10/4/2022 4:05:06 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100933

Job Family:

Social Services

Sub Family:

Child and Family Services

Primary Purpose

Supervises, guides, and supports Case Aides in the provision of supportive services Child Welfare consumers, social workers, and supervisors.  Develops, initiates, establishes and communicates scheduling and operational standards. Ensures that staff have the necessary tools (training, staffing and supervision meetings, coaching sessions) to do their jobs effectively.

•

Provide supervision of the the emergency shelter care and supervision of staff that are providing supervision for youth in the custody of Wake County Human Services by providing supervision and structure including implementation of a behavior management system, modeling positive interactions and appropriate behavior, facilitating appointments for health, mental health and other needs, participating in team meetings to assess needs, progress and make recommendations.

1

50%

•

Provide consultation regarding residential needs, placement and clinical issues. Complete special projects and other activities as needed.  Supervisor will assess individual training needs and jointly develop with the worker a developmental plan that is monitored throughout the year.  Will ensure that staff receives all mandated trainings.  Provide leadership and direction for the program implementing appropriate rules and following guidelines. Supervisor will ensure staff receive are kept abreast of all changes through use of technology and regularly scheduled meetings/supervision.  Supervisors will review and sign off on all documentation within timeframes per policy, protocol, etc. Manage onsight personnel files. Conduct individual supervision and joint supervision to all staff monthly. Provide performance feedback and development for staff.   

2

20%

•

Ensure on-call coverage of the program 24 hours a day and seven days a week to ensure safety and rapid response to all emergency situations. Work weekends and other hours as needed to provide for consistent communication and supervision of staff.

3

15%

•

Maintaining a healthy environment that meets the social, physical and well being needs of the youth. Ensure compliance with all requirements that provides a safe and nurturing environment for residents and addresses their needs. Provide guidance and resources to the program that support  its continued success and refinement to meet the needs of the agency.  Oversee the development of weekly meal and activity planning for youth.

4

10%

•

Documentation & Record Keeping: Complete various forms for residents i.e. daily logs, behavior checklists, admission records, maintaining individual files, complete documentation for the program i.e. staff changeover forms, security logs, incident reports, vehicle and house maintenance logs.

5

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree in Social Work or related

•

Two years of job related experience

•

Equivalent education and experience are accepted

•

Master's Degree

Social Work, Human Services or related discipline

•

1 Year

Previous experience working in residential services (ex: Group homes, detention center, etc.)

•

1 Year

Previous experience providing human services programs and services

•

1 Year

Experience with document management systems experience with population served (teens with MH/IDD/SA)

•

Strong verbal and written communication skills. 

•

Communicating effectively in writing as appropriate for the needs of the audience.

•

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

•

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

•

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

•

Understanding the implications of new information for both current and future problem-solving and decision-making.

•

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

•

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

•

Exercises good judgment, demonstrates effective critical thinking skills, identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 

•

Maintains good public relations and interprets agency programs to the community. Assures working relationships with law enforcement, court, probation and parole, legal community, schools, medical community, business, tribal service providers, contract agencies, other county departments, district attorney, and collateral agencies.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Project or Program Management

Structures and directs others’ work on projects or programs.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Organization

Decision Making

Communication

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X