Senior Human Resources Trainer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Senior Human Resources Trainer

Market Range:

MR20

Approved Date:

4/10/2024 3:53:23 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100940

Job Family:

HR - Human Resources

Sub Family:

TRDEV - Training & Development

Primary Purpose

Develops strategy to advance Wake County's goals and initiatives.  Designs a plan to increase the scope of the training team to meet future needs, contributes to training team projects, and serves as a back up-up to the training manager.  Designs, develops and delivers training based on needs assessments.   Identifies opportunities for professional development for the training team.  Is  recognized as an expert in the administration of the Learning Management System.  Ensures training is evaluated to measure transfer of knowledge, changes in behavior, and training benefits and advises the training team on achieving training results.

•

Designs in-person and eLearning training in the areas of human resources, supervision, communication, customer service, coaching, and team building. Assesses and evaluates training needs, identifies learning objectives, and develops training plans and materials.

1

15%

•

Delivers training sessions through in-person and eLearning sessions. Selects delivery methods to meet training objectives.

2

25%

•

Assist in the development of ROI and KPI measures for the entire training program. Helps align training program to the goals and objectives of the HR strategic plan, County strategic plan and Board goals if applicable; determine gaps, assess needs, and align competencies.

3

15%

•

Assists with learning management system administration, training calendar management, and communication strategy training initiatives.

4

10%

•

Develops an evaluation process to prove training impact at the behavioral and results levels.  Provides data to validate results.

5

10%

•

Assists in leading or leads training division special projects and initiatives.

6

15%

•

Identifies opportunities for professional development and works with the training team to increase their proficiency.

7

5%

•

Creates and delivers presentations on training initiatives to the Extended Leadership Team, County Managers Office, and Senior Leadership Team.

8

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in special projects and other duties as assigned

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree in Human Resources Management, Public Administration, Business Administration or related field

•

Four years of experience in human resources administration

•

Equivalent education and experience are accepted

•

Ability to develop and conduct multiple training programs to meet organizational training needs

•

Ability to prepare training plans/materials and provide instruction for multiple work units in a variety of disciplines

•

Ability to develop and administer a training evaluation program and make recommendations for change or improvement

•

Ability to manage and facilitate group discussions

•

Ability to provide in-depth consultation in the areas of needs assessment, curriculum design for complex training goals, and program evaluation

•

Demonstrated knowledge of adult learning principles, theories, models and the application of these in both principle and practice

•

Ability to understand and uphold confidentiality

•

Exceptional customer service skills

•

Excellent written communication and interpersonal skills. Exceptional oral communication skills to include formal presentation, coaching and consultation with ability to communicate well throughout all levels of the organization

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Results Orientation

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X