Onboarding Coordinator

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Onboarding Coordinator

Market Range:

MR17

Approved Date:

4/17/2023 2:09:16 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

C4

Career Level Description:

Core Services Level 4

Job Code:

100945

Job Family:

Human Resources

Sub Family:

General Human Resources

Primary Purpose

Serves as a liaison for department stakeholders and subject matter experts to create and implement onboarding resources and further enhance/streamline the onboarding process. Functions as an expert on the Background Check Program. Partners with Onboarding Manager in the development and implementation of solutions to aide departments in cultivating an engaging and positive employee experience.

•

Consults with hiring managers on their role in the onboarding process and discussing  resources/tools needed to foster employee onboarding success and capture positive onboarding experiences. Develops onboarding resources to support vital onboarding stages such as: pre-arrival, first day, and critical milestones and is accountable for the ongoing updates to these materials.

1

20%

•

Administers background check program and consults with hiring managers on the initiation of adverse action. Audits background check documentation and partners with the Onboarding Manager  and HR stakeholders to interpret impact of potential decisions and discuss next steps with hiring manager. Functions as program expert to ensure compliance with FCRA, EEOC, and other pertinent State and Federal Regulations. 

2

20%

•

Provides support and training to department stakeholders ensuring a high-level of partnership. Supports Onboarding Manager in continuous improvement efforts to enhance ongoing training  and employee resources. Facilitates one-on-one  and group onboarding sessions to complete critical tasks for employees to successfully join Wake County (e.g., I-9, ID cards, parking, tax forms, direct deposit, orientation and benefits enrollment) and to transition between Wake County departments. Serves as a resource to new employees regarding onboarding processes and relocation procedures. Prepares new employees for orientation distributing required forms and information. In depth knowledge of policies and procedures for multiple functions (e.g., payroll, FLSA, benefits, IT systems, security/badges, parking) required to perform this task.  

3

25%

•

Processes onboarding actions to ensure timely and accurate completion. Reviews information received such as: position specific requirements, candidate provided, and employee benefits documents for completeness and accuracy using various guidelines.  Communicates with hiring managers and new employees to receive completed information and ensure a positive onboarding experience.

4

20%

•

Collects and analyzes background check, onboarding, and offboarding program data, survey responses, etc. for assigned departments to further identify areas for process improvement or opportunities to enhance the employee experience.

5

15%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C4

Career Level Description:

Core Services Level 4

•

Works to complete tasks and achieve operational targets that impact the performance of the Work Group.

•

May require leading, delegating, and reviewing the work of other employees.

•

Responsible for making adjustments or recommending enhancements to systems or processes to solve problems or improve effectiveness of the Work Group.

•

Expected to independently propose solutions to problems for supervisor or manager review.

•

Communicates within and outside Work Group to obtain or provide information for matters of moderate importance.  Explains practices and policies to reach agreement.

•

May act as a team lead and assistant to the supervisor/manager. May delegate tasks to other team members and be responsible for the review of work product.

•

Does not have formal management responsibilities (e.g., performance management, disciplining, etc.), but may provide input to leadership in Work Group.

•

Requires advanced knowledge within a specific discipline typically gained through extensive work experience, technical training, and/or advanced education.

Qualifications

•

Bachelor's degree in Human Resources Management, Public Administration, Business Administration or a related field

•

Two years of experience in human resources administration

•

Equivalent education and experience are accepted

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X