EMS Assistant Chief - Mobile Integrated Health

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Job Information

Title:

EMS Assistant Chief - Mobile Integrated Health

Market Range:

EM16

Approved Date:

11/23/2022 8:49:42 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100953

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Ensures the citizens of and visitors to Wake County receive prompt, compassionate, clinically excellent medical care from the EMS department, with a specific focus on managing the advanced practice paramedic program and its associated projects and personnel. Provides direct and indirect management, supervision, and support of EMS Advanced Practice Paramedic program daily operations and field personnel. Collaborates with EMS leadership to plan and execute health care and EMS response activities of the department's Advanced Practice Paramedics, to include but not limited to, 911 emergency response, non-emergency medical care and coordination, and interaction with community partners to address health care gaps and facilitate access to care for Wake County patients.

•

Manages the daily operations of the Advanced Practice Paramedic program under limited supervision. This includes assessing APP program needs, deployment, and effectiveness; evaluating and making recommendations regarding unit and personnel deployment; collecting and interpreting data to drive decision making; communicating with partners and stakeholders; and escalating needs beyond their direct control.

1

30%

•

Supervises employees through direct and indirect methods. Coaches and mentors employees to develop both individuals and the collective desired workforce. Evaluates, re-educates, and disciplines employees when indicated, to achieve expected performance and established strategic initiatives.

2

20%

•

Communicates with a variety of groups and individuals in both written and oral form. Prepares and presents basic level reports and continuing education. Presents information to educate, promote, and inform about the Advanced Practice Paramedic programs and its Mobile Integrated Health partnerships.

3

20%

•

Develops internal and external relationships/partnerships to facilitate smooth operations. Acts as a liaison for the Advanced Practice Paramedic program with other community members and health care system stakeholders.

4

10%

•

Evaluates APP program and personnel performance, to include investigating complaints, collecting and analyzing data, conducting interviews, reviewing processes, and determining follow-up actions.

5

10%

•

Responds to emergencies including field emergency response as a primary care provider, as a command member, and to observe system/provider performance. Responds to major events either in the field or as a member of the emergency operations center.

6

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Staff positions in the Emergency Operations Center as needed

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's Degree

•

5 years of experience in EMS, including 3 years in a Mobile Integrated Health, Advanced Practice Paramedic or Community Paramedic role and 3 years in a supervisory capacity

•

Certification as a North Carolina Paramedic or eligibility for such certification

•

Successful completion of a Wake County EMS System Mobile Integrated Health Academy, or equivalent

•

Equivalent education and experience are accepted

•

3 Years

Experience as a medically cleared Advanced Practice Paramedic in the Wake County EMS System

•

Excellent written and verbal communication skills using excellent grammar, punctuation, and spelling to explain, teach, and learn. 

•

Ability to plan work assignments to assure exemplary customer service and mutually beneficial results. Ability to make logical adjustments in methods or procedures.

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor.

•

Ability to demonstrate initiative and independent judgment in dealing effectively with ambiguity, recognizing trends, identifying approaches and offering a variety of options and solutions to solve problems.

•

Ability to build strong relationships across cross-functional teams and work well with physicians, co-workers, department heads, and outside agencies. 

•

Ability to build, interpret and analyze data and reports.

•

Ability to identify, analyze, and resolve problems.

•

Proficiency in multiple Microsoft Office products (Word, Excel, Access,  Outlook, Visio, ) and equivalent department software

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Project or Program Management

Structures and directs others’ work on projects or programs.

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X