Public Safety Systems Senior IT Project Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Public Safety Systems Senior IT Project Manager

Market Range:

IT16

Approved Date:

9/21/2023 12:43:41 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P4

Career Level Description:

Professional Level 4

Job Code:

100978

Job Family:

Information Technology

Sub Family:

Public Safety Systems

Primary Purpose

Serves as liaison and project manager to Raleigh-Wake Emergency Communications Center (RWECC), Holly Springs Police 9-1-1 and Wake County Sheriff's Office. Leads all technology related deliverables for  Communication centers for the ongoing operational and technical matters related to the 9-1-1 technology systems (CAD, Locution, RMS data feeds, Deccan, ESN routing, etc.). Analyzes and documents Wake County public safety agency user issues and coordinates resolution. Consults with and advises Wake County public safety agencies on the utilization of 9-1-1 technology systems functionality to improve business processing. Oversees all project execution to ensure projects are on-budget and on-time.

•

Provides project management for Information Services and business unit initiatives for 9-1-1 technology systems and specialized public safety systems.

1

40%

•

Maintains all project deliverables including project scope and objectives, scheduling, risk management, change management, issue management and status reporting.

2

20%

•

Manages project scope by assessing requirements changes, determining and conveying impact on budget and schedule.

3

10%

•

Anticipates operational and tactical risks and track them. Remove barriers, resolve minor project issues and escalate to sponsors where required.

4

10%

•

Provides leadership to the project's participants and stakeholders, including managing expectations, conducting meetings, maintaining timelines, communicating needs, and providing clear information.

5

10%

•

Manages procurement, including contract negotiation, expense monitoring, and vendor adherence to timelines.

6

5%

•

Follows Wake County IT standards, policies and procedures. Enhance personal proficiency and knowledge of county information systems and technology. Stay current with IT industry trends and explore ways to effectively apply new technologies to the work of Wake County government.

7

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P4

Career Level Description:

Professional Level 4

•

Plans and manages execution of large projects that span a Division or multiple Work Groups OR works as an independent technical expert within a Medical or Scientific Discipline.

•

Works independently with minimal direction. Viewed as subject matter expert within discipline.

•

Provides measurable input into new processes, standards and/or operational plans that impact Division results.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of the Work Group.

•

Propose new ideas and creative solutions to existing problems and/or work areas.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.  May have responsibility for communicating with external parties and senior leaders.

•

Typically responsible for providing guidance, coaching and training to other employees within Division or the Work Group.

•

May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work products

•

Requires deep knowledge of discipline typically obtained through advanced education combined with extensive experience. Typically viewed as having a specialty within a discipline. May have broad knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree and post-doctoral training.

Qualifications

•

Bachelor's degree in Computer Science, Information Systems, Computer Engineering or a related field

•

Five years of experience in IT project management

•

Equivalent education and experience are accepted

•

Project Management Professional

•

Certified Scrum Master

•

Scaled Agile Framework (SAFe)

•

Six Sigma Black Belt

•

Exceptional critical thinking and analytical ability with demonstrated troubleshooting and problem-solving skills

•

Ability to demonstrate initiative and independent judgment in dealing effectively with ambiguity, recognizing trends, identifying approaches and offering a variety of options and solutions to solve problems

•

Strong leadership qualities and organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles 

•

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy 

•

Excellent customer service and communication skills combined with experience in local government and/or public safety technology systems in order to effectively carry out the above job functions with a diverse group of end users.

•

Knowledge of the principles and practices of project management to achieve project objectives within established budgets and schedules.

•

Knowledge related to research and evaluation of new and emerging technologies to achieve business value realization.

•

Ability to work independently and prioritize several on-going and frequently changing assignments.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Project or Program Management

Structures and directs others’ work on projects or programs.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Organization

Decision Making

Communication

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X