Parking Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Parking Supervisor

Market Range:

MR17

Approved Date:

9/10/2024 1:58:48 PM

FLSA:

Exempt

EEO Code:

SKILLED CRAFT WORKERS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100994

Job Family:

FF - Facilities and Fleet Management

Sub Family:

FACSV - Facilities Services

Primary Purpose

To ensure proper operations of the County's public and private parking facilities by providing operational and system knowledge, reporting and data analysis, managing the parking contract, and providing vendor oversight. Responsible for customer assistance and service, ability to make minor equipment repairs, assist in traffic control, oversee contracted staff for business and after hours parking events, track maintenance and repair orders, and be available 24/7 for on call issues.   Reports to the Fleet Senior Administrative Coordinator and manages aspects of a comprehensive parking program.             

•

Serves as the liaison between Wake County and the outsourced parking management contractor for the Wake County Public Parking Deck. The Parking Supervisor will routinely be on-site to facilitate facility operations for a county public deck, including contractor oversight, reporting on utilization and financials, data reconciliation, operational and technology improvement recommendations, including resource needs, and research alternative opportunities.

1

50%

•

Provides oversight of private use parking facilities on a routine basis. Reports on parking activity, site conditions, and parking policy compliance. Coordinates parking events and daily parking for County and courts.  Contributes to additional parking facility needs throughout the County as needed. 

2

20%

•

Responds and resolves afterhours issues.   Coordinates with parking contract management company for repair dispatch. Coordinates with repair contractor when required. Communicates with County Safety & Security team. Processes, completes work orders and verifies completion of work.

3

15%

•

Reports on parking management company's cash collection process and ensures data is reconciled properly with the County's Finance Department.

4

10%

•

Serves as point on contact with retail partners to ensure proper use of the parking facility, tenant enroll/de-enrollment, and billable parking fees. Works directly with the contracted management company for enrollment/de-enrollment for all accounts, including monthly/public, court employee, and retail voucher accounts.

5

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

High School Diploma and additional industry education

•

Seven years in program management and/or parking experience.

•

Equivalent education and experience are accepted

•

Associate's Degree

•

3 Years

Significant program management experience that entails data management and reporting.

•

Knowledge of parking facility operations and industry standards

•

Considerable knowledge with parking operations software and systems

•

Strong verbal/written communication and interpersonal skills

•

Strong organizational, analytical and problem-solving skills

•

Ability to interact and communicate effectively with individuals at all levels of the organization with tact and diplomacy

•

Ability to exercise significant judgment and discretion in applying and interpreting policies and procedures

•

Ability to manage and supervise contractors

•

Critical thinking skills to analyze complex situations and propose recommendations

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X