Housing Support Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Housing Support Supervisor

Market Range:

MR19

Approved Date:

1/30/2025 1:40:44 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

101004

Job Family:

SS - Social Services

Sub Family:

HOUSV - Housing Services

Primary Purpose

Provide supervision, administration, and leadership to a multidisciplinary services team that provides services to adults experiencing or at-risk of homelessness. Services may be community-based and include case management for households with co-occurring challenges such as physical health, mental illness, substance use, or financial barriers. Manage day-to-day operations of the respective service area, staff production, and overall program success.

•

Provides direction and supervision to multidisciplinary teams; May also manage community contracts; Recruits, hires and onboards new staff: Provides ongoing coaching and consultation, initiates corrective action as needed, and ensures each staff receives ongoing skills training and professional development; Provides supervision to staff during frequent team meetings, individual supervision sessions, and as necessary; Conducts performance reviews and guides staff work plans; Implements appropriate staff trainings and continuing education opportunities; tracks and ensures all staff maintain required certifications and credentials; Develops and implement team building activities; Completes other tasks associated with staff management, development and training that arise.

1

30%

•

Leads a housing or homeless service program to address the unmet needs of residents who are experiencing a housing crisis or are at imminent risk of losing their housing; Recommends and implements iterative continuous quality improvements; Maintain and enforce policies, procedures, and a standard array of services that will benefit the target population; Research best practices and develop standard protocols for engagement and trust building; Develop a robust network of community providers who will offer complimentary services and accept referrals; Maintain forms, assessments and tools required for program operation; Operationalize program and ensure desired impact is achieved.

2

30%

•

Completes administrative duties and program oversight to include approving payment requests, documenting eligible costs, coordinating required tasks, and ensuring compliance with all federal, state and local rules and regulations; Participates in complaint resolution, and notifies Division Director when necessary; Ensure physical and HMIS client files are maintained; Develop and manage program budget; Manages and provides outcomes data and statistics and submit according to scheduled deadlines; Conducts periodic review of team’s structure for quality assurance and program success; Reviews client records for quality assurance and proper maintenance; Ensures appropriate use of technology for record maintenance, efficiency, and data collection; Manages caseload assignments; Ensures quality of overall provision of services by the Team; Attends supervision with Division Director and other departmental meetings as scheduled; Manages grants and other fiscal information and reports as assigned; Other Administrative activities related to providing general oversight, coordination and reporting on program outcomes.

3

30%

•

Participate in community outreach activities; Develop and maintain relationships with community partners where housing resources are integrated into service delivery; Identify and maintain strong collaborative relationships with hospitals, clinics, behavior health agencies, mainstream services providers to facilitate the connections for persons experiencing a housing crises; Works with partnering agencies on programming initiatives; Attends Continuum of Care meetings to maintain positive community relationships and represent program operations; Acquires and disseminates knowledge and

information; Remains knowledgeable of community resources and other services for clients and shares such information with staff and clients; Completes other tasks associated with Community and Partner Relations that arise.

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree

•

Three years of job-related experience

•

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Consulting

Applies knowledge of policies and procedures in the area of work to advise others across the organization on critical issues.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Quality Assurance

Produces results or provides service that meets or exceeds organizational standards. May audit the work of others to ensure quality standards are met.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Organization

Decision Making

Communication

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X