Accreditation & Quality Manager - Sheriff

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Accreditation & Quality Manager - Sheriff

Market Range:

MR18

Approved Date:

1/24/2025 1:18:20 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

101012

Job Family:

GM - General Management

Sub Family:

BUSAD - Business Administration

Primary Purpose

Accreditation and Quality Manager coordinates and develop agency-wide policies and procedures to meet the Commission on Accreditation for Law Enforcement Agencies (CALEA) accreditation standards. The responsibilities of the position include but are not limited to composing detailed internal reports, receiving and completing assignments, analyzing data, and identifying needs with the Sheriff's Office. As part of their job function, the position is expected to monitor changes in state and federal law, monitor changes in the accreditation process, and make sure the departmental policy and general orders are in compliance.

•

Coordinates and develops agency-wide policies and procedures to meet the Commission on Accreditation of Law Enforcement Agencies (CALEA) accreditation standards.

1

10%

•

Assigns, direct and coordinates groups of employees to achieve plans of action, recommendations to the Sheriff and other activities that meet compliance and ensures the Sheriff's Office meets and maintains the standards required by the CALEA accreditation process.

2

10%

•

Review, analyze and report on a wide variety of complex technical issues concerning law enforcement standards and the accreditation process.

3

10%

•

Work closely with others to facilitate the creation, review and updates of policies, directives and general operating procedures to maintain accreditation standards.

4

10%

•

Assist in identification and development of new programs, systems, procedures or equipment to improve performance of the agency in compliance with accreditation standards.

5

10%

•

Develop and conduct training and familiarization on accreditation and professional standards.

6

10%

•

Act as liaison to the Commission on Accreditation for Law Enforcement Agencies Incorporated (CALEA) and attend CALEA and local accreditation network meetings.

7

10%

•

Keeps abreast of all aspects of the accreditation process, including proposed changes or amendments to the accreditation standards, and assessing the impact of changes on current policies and procedures.

8

10%

•

Maintain and administer programs associated with accreditation

9

10%

•

Draft new written directive to achieve accreditation objectives, serve as liaison to committees, agencies, and organizations that are associated with accreditation as appropriate.

10

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

 Bachelor’s degree

•

three years experience

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Degree in Criminal Justice, Human Services, or related field

•

5 Years

Five years or more of related experience, or equivalent technical training, education, or experience.

•

Comprehensive knowledge of CALEA, ACA and NCCHC Standards, WCSO Policy and Procedures, North Carolina Criminal Justice System, Power DMS and public record laws.

•

Knowledge and ability to maintain excellent public relations, community organization, negotiation, mediation, conflict management,  and facilitation abilities.

•

Ability establish and maintain effective working relationships with employee at all levels, elected officials, external partners, and the public.

•

Ability to use independent judgement and handle confidential topics.

•

Ability to independently organize and prioritize numerous tasks, manage time, research, plan, implement and assess.

•

Ability to work independently and apply competencies to a variety of situations.

•

Knowledge and ability to develop strong relationships among diverse groups and organizations and the ability to work with individuals at all levels of functioning.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X