Housing - Social Worker Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Housing - Social Worker Supervisor

Market Range:

MR17

Approved Date:

1/23/2025 3:56:31 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

101025

Job Family:

SS - Social Services

Sub Family:

HOUSV - Housing Services

Primary Purpose

Serves as a senior lead social worker providing primary management and supervision to an internal team of social workers/housing staff who are providing housing or homeless services. This may include case management, diversion, or stabilization services for those at-risk or experiencing homelessness.  Provides structured weekly supervision and staff development. Conducts quality assurance, confirms eligibility, and processes documentation needed per program requirements. Ensures team compliance including collection of required documentation and adherence to program requirements.  May manage a client caseload or provide direct services.

•

Supervises a team of social workers; Provides ongoing coaching and consultation to staff regarding service provision, initiates corrective action as needed, and ensures each staff receives ongoing skills training and professional development; Provides weekly individual supervision sessions, and any other time deemed necessary; Conducts periodic performance reviews, including quarterly evaluations and work plans; Conducts periodic review of team’s personnel needs and structure for quality assurance; Reviews client records for quality assurance and proper maintenance; Engages effectively and constructively with supervisor to handle client concerns/issues; Provides recommendations for policy/procedural changes for program success.

1

40%

•

May provide program specific services such as housing navigation, supportive services, or diversion activities necessary to assist program participants obtaining and retaining suitable permanent housing; Supervises or provides housing stability case management; Assess, arrange, coordinate, and monitor the delivery of individualized services to facilitate housing stability or to assist in overcoming immediate barriers to obtaining housing; May conduct initial evaluations, verify and document eligibility, mitigate tenancy problems, address income challenges, and identify other available resources.

2

30%

•

Develops and reviews service plans in consultation with staff or clients, and performs follow-ups assessing the quantity and quality of services provided.

3

10%

•

May rehouse, mediate, or negotiate on behalf of the program participant to prevent loss or secure permanent housing; Refers clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, or financial assistance, and provide concrete information, such as where to go and how to apply; provides counseling and information to individuals regarding additional community resources they may need and want

4

10%

•

Supervises and ensures required data and HMIS documentation are maintained for all cases; Monitors and evaluates team data to identify opportunities for improvement or share best practices with colleagues; Assist with program reporting.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree in Social Work, Human Services, Housing, or related field

•

Two Years Job-related Experience

•

Equivalent education and experience are accepted

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, and hold staff accountable.

•

Thorough knowledge of social work principles, techniques, and practices, and their application to complex casework.

•

Ability to formulate appropriate goals and interventions.

•

Considerable knowledge of treatment planning

•

Skill in establishing rapport with a client, establishing an effective interpersonal relationship.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Listening

Understands and learns from what others say.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Organization

Decision Making

Communication

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X