Lead Agency Director

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Lead Agency Director

Market Range:

MR26

Approved Date:

10/7/2024 4:37:02 PM

FLSA:

Exempt

EEO Code:

OFFICIALS AND ADMINISTRATORS

Career Level:

L1

Career Level Description:

Leadership Level 1

Job Code:

101060

Job Family:

GM - General Management

Sub Family:

COMGT - County Management

Primary Purpose

Coordinates efforts to address homelessness and housing instability within the Wake County community. Leads a dedicated team and works collaboratively with various stakeholders including government agencies, non-profit organizations, service providers, and community members to develop and implement strategies aimed at preventing and ending homelessness.

•

Strategic Leadership: Provides visionary leadership in the development and implementation of initiatives to address homelessness and housing instability in Wake County.

1

10%

•

Collaboration and Partnership: Fosters strong relationships with government agencies, non-profit organizations, service providers, and community stakeholders to promote collaboration and coordination of resources.

2

10%

•

Grant Management: Oversees the management of grants and funding allocated to the CoC, ensuring compliance with grant requirements and effective utilization of resources.

3

10%

•

Program Development and Implementation: Leads the development and implementation of programs and interventions to prevent homelessness, provide housing assistance, and support individuals and families experiencing homelessness.

4

10%

•

Data Analysis and Reporting: Utilizes data to assess the needs of the homeless population, track progress towards goals, and inform decision-making processes.

5

10%

•

Advocacy and Public Awareness: Advocates for policies and initiatives that address the root causes of homelessness and raise public awareness about homelessness issues in Wake County.

6

10%

•

Capacity Building: Identifies opportunities to strengthen the capacity of service providers and community organizations to effectively serve individuals and families experiencing homelessness.

7

10%

•

Evaluation and Quality Assurance: Conducts regular evaluations of programs and services to ensure effectiveness and quality, and implement improvements as needed.

8

10%

•

Crisis Response: Coordinates emergency response efforts during crises such as natural disasters or public health emergencies to ensure the safety and well-being of individuals experiencing homelessness.

9

10%

•

Budget Management: Develops and manages the annual budget for the CoC, ensuring fiscal responsibility and accountability.

10

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

L1

Career Level Description:

Leadership Level 1

•

Head of a Department.

•

Creates overall operational plans for Department.  Results  impact overall County goals.

•

Responsible for improving upon parts of an entire process or system, leveraging personal past experiences as well as extensive information gathering.

•

Commits resources to pursue innovative solutions and champions innovative projects.

•

Communicates with parties within and outside of own job function, and typically has responsibilities for communicating with parties external to the organization, which may include elected officials, leadership peers, customers or vendors.

•

May negotiate and compromise to influence internal and external parties to accept concepts, practices and approaches of the Department.

•

Achieves results through multiple teams of Divisions.

•

Ensures appropriate selection, organization, and leadership of Division/Function; coaches and develops Division leaders.

•

Requires advanced general management and leadership capability to lead Division teams. Typically has broader practical experience across multiple disciplines within the County.

Qualifications

•

Bachelor's degree in Social Work, Public Administration, Non-Profit Management or a closely related field

•

Eight years of experience in a leadership role within the homelessness services or affordable housing sectors or a related field, including at least four years of supervisory experience

•

Equivalent education and experience are accepted

•

Master's Degree

Social Work, Public Administration, Nonprofit Management, or a closely-related field

•

Detailed understanding of homelessness issues, housing policy, and social services delivery systems.

•

Demonstrated ability to build and maintain effective partnerships with diverse stakeholders.

•

Excellent communication skills, both written and verbal, with the ability to effectively communicate complex ideas to a variety of audiences.

•

Experience managing grants and budgets, with a demonstrated proficiency of financial management principles.

•

Analytical skills with the ability to interpret data and make data-driven decisions.

•

Exceptional leadership and management skills, with the ability to inspire and motivate a team towards common goals.

•

Commitment to equity, diversity, and inclusion, with the ability to integrate these principles into all aspects of the work.

•

Flexibility and adaptability to work in a fast-paced, dynamic environment.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X