Skilled Trades Associate

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Skilled Trades Associate

Market Range:

MR13

Approved Date:

1/23/2025 5:48:09 PM

FLSA:

Non-Exempt

EEO Code:

SKILLED CRAFT WORKERS

Career Level:

T2

Career Level Description:

Technical Level 2

Job Code:

101071

Job Family:

FF - Facilities and Fleet Management

Sub Family:

FACSV - Facilities Services

Primary Purpose

The Skilled Trades Associate will function in a variety of temporary and part-time capacities with a designated department under the mentorship of  skilled trades professional staff.

•

Shadows experienced professional trades staff and and makes a concerted effort to learn skills, techniques, regulations and applicable laws that apply to designated  trade.

1

70%

•

Provides customer service, maintains records, and performs data entry

2

20%

•

Provides support to department.

3

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

T2

Career Level Description:

Technical Level 2

•

Works to achieve day-to-day objectives with direct impact within the Work Group. Fully proficient in the start-up, stop, and operation of processes or equipment.  Able to trouble-shoot routine problems with equipment.  Work consists of tasks that are typically routine with some deviation from standard practice. Works under moderate supervision for routine tasks. May seek advice of more senior employees in the same area.

•

Problems and issues faced are routine, but solutions are frequently not clearly prescribed. May require interpretation of procedures or policies to resolve problems.

•

Checks and makes minor adjustments to activities to solve problems that are routine and typically exist in current work processes and systems. May be required to highlight areas of concerns/problems and submit solutions to supervisor in own Work Group.

•

Communicates with contacts typically within the department or unit on matters that typically involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement.

•

May provide guidance and assistance to new or entry level employees.

•

Requires operational knowledge of systems and procedures.

Qualifications

•

 High school diploma or GED

•

Six months experience in construction or trades (electrical, mechanical, plumbing, HVAC, permits) or government position

•

Equivalent education and experience are accepted

•

H.S. Diploma or GED

•

Associate's Degree

Candidate must be working with Wake Tech to achieve their associates degree.

•

Ability to observe, understand, document and relay situational information 

•

Excellent interpersonal, communication, and customer service skills 

•

Ability to work in a team environment, and learn from experienced technicians

•

Ability to use computers and software applications to record time and material expenses

•

Ability to firmly adhere to codes of conduct and ethical principles

•

Ability to use good judgment in order to carry out detailed instructions from a supervisor

•

Ability to identify problems, determine possible solutions, and actively work to resolve the issues with sound judgement

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Listening

Understands and learns from what others say.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Organization

Decision Making

Communication

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X